Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible.

  1. Order Processing Orders are normally processed and dispatched within 1–3 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During sales, Eid, or other promotional periods, processing may take a little longer due to increased order volume.
  1. Delivery Time We currently deliver orders across Pakistan.
    Major Cities: Approximately 2–4 business days
    Other Areas: Approximately 3–7 business days
    Remote areas may require additional delivery time.

    Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, unforeseen circumstances, or incorrect/incomplete address information.
  1. Shipping Charges Shipping charges are calculated and displayed at checkout based on your order and delivery location.
    From time to time, we may offer free shipping promotions or special delivery offers. Any applicable offer will be clearly mentioned on our website.
  1. Cash on Delivery (COD)
    We offer always Cash on Delivery in allover Pakistan.

    For COD orders, the customer must provide a valid and complete contact number and delivery address. Our team or courier may contact you to confirm your order before dispatch.
    We reserve the right to cancel or decline COD orders where necessary.
  1. Order Tracking Once your order has been dispatched, you may receive a tracking number or tracking information through SMS, WhatsApp, or email, depending on the information provided at checkout.

    You can use the tracking information to check the status of your shipment with the relevant courier service.
  1. Delivery Address Customers are responsible for providing a complete and accurate delivery address, including:
    Full name
    Complete address
    City
    Area/locality
    Active phone number

    We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
  1. Failed Delivery / Unclaimed Orders If a parcel cannot be delivered because the customer is unavailable, refuses the parcel, provides an incorrect address, or does not respond to the courier, additional delivery charges may apply if the order is requested to be re-shipped.

    Repeated refusal of COD orders may result in COD being unavailable for future orders.
  1. Damaged or Missing Packages If your package appears damaged, opened, or tampered with at the time of delivery, please inform the courier immediately and contact us as soon as possible.

    If you receive an incorrect, damaged, or missing item, please contact us within 48 hours of receiving your order with your order number and clear photos/videos of the package and product.

    We will review the issue and assist you according to our return and exchange policy.
  1. International Shipping At present, we primarily ship within Pakistan. International shipping may be offered in the future or on selected orders.

    If international shipping is available, any applicable customs duties, taxes, or import charges will be the responsibility of the customer unless otherwise stated.

    For International delivery customer has to contact on Whatsapp# 0301 4707577
    and provide the destination address, We shall get information of related international address and country. all expenses for outside country will be provided on customer Whatsapp # 0301 4707577
     
  1.  Contact Us If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact details provided on our website.

    We are always happy to assist you.
    Thank you for choosing us and supporting our online store.